PRIVACY POLICY
Privacy Policy — Lumo-Chic
Last Updated: January 2026
At Lumo-Chic, your privacy is extremely important to us. We are committed to protecting your personal information and ensuring that your data is handled responsibly and securely. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
🔍 1. Information We Collect
Personal Information
When you place an order, create an account, or contact us, we may collect:
• Full name
• Email address
• Billing and shipping address
• Phone number
• Secure payment information (processed through trusted payment providers)
Device & Usage Information
When you visit our website, we may automatically collect certain technical data, including:
• IP address
• Browser type and version
• Pages viewed and interactions
• General device and usage analytics
Marketing Preferences
If you subscribe to our newsletter or promotional communications, we may collect:
• Email subscription preferences
• Interaction with advertisements or marketing campaigns
You will only receive marketing communications if you choose to opt in.
🧭 2. How We Use Your Information
Your personal data helps us:
• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer service and support
• Improve website performance and shopping experience
• Send promotional offers (with your consent)
• Detect fraud and ensure secure transactions
• Comply with legal and regulatory obligations
🤝 3. Sharing Your Information
We share your information only with trusted partners required to operate our services, including:
• Shopify (our e-commerce platform provider)
• Payment processors (such as PayPal, Stripe, Shopify Payments)
• Shipping and logistics companies
• Marketing and analytics providers
Lumo-Chic never sells, rents, or trades your personal data.
🍪 4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Improve your browsing experience
• Remember your preferences
• Analyze website traffic and performance
• Enhance website functionality
You can manage or disable cookies through your browser settings at any time.
🔒 5. Data Security
Protecting your information is a priority.
All transactions are secured using SSL encryption and trusted payment gateways. Lumo-Chic does not store full credit card details on its servers.
📦 6. Data Retention
We retain personal data only for as long as necessary to:
• Complete and manage orders
• Provide customer support
• Meet accounting, tax, and legal obligations
When information is no longer needed, it is securely deleted or anonymized.
🌍 7. International Data Transfers
Because we serve customers in:
🇺🇸 United States
🇬🇧 United Kingdom
🇨🇦 Canada
🇦🇺 Australia
🇫🇷 France
your data may be processed by trusted partners located in different countries.
All transfers comply with UK GDPR, EU GDPR, and other applicable privacy regulations.
🧍 8. Your Rights
Depending on your location, you may have the right to:
• Access your personal information
• Request corrections or updates
• Request deletion of your data
• Restrict or object to certain processing activities
• Withdraw marketing consent at any time
To exercise these rights, contact us at:
👶 9. Children’s Privacy
Lumo-Chic does not knowingly collect personal information from individuals under 18 years old. If such data is discovered, it will be promptly removed.
🧾 10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the “Last Updated” date will reflect the latest revision.
💬 11. Contact Information
If you have questions regarding this Privacy Policy or how your data is handled, please contact us: